Responsible Conduct of Gambling training is endorsed by Liquor & Gaming NSW formally Office of Liquor Gaming and Racing (OLGR). The Responsible Conduct of Gambling course is part of the NSW gaming industry's ongoing commitment to the implementation of responsible gaming practices. Implementation and Review of the Code 27 Glossary 28 RESPONSIBLE GAMBLING CODE OF CONDUCT FOREWORD Crown Melbourne Limited (Crown) is the operator of the Crown Melbourne Integrated Resort including the Casino at the Complex and Crown is the appointed Victorian Casino Licence holder. The Complex is one of the world’s largest. To support this approach to competency and professionalism, the comprehensive set of rules of conduct under the Property and Stock Agents Regulation 2014 (the Regulation) has been enhanced. These rules provide agents with specific guidance on the professional and ethical standards to which the public expects them to adhere.
A Responsible Gambling Code of Conduct (Code) is a mandatory code of self-governance that augments relevant legislation (the Gambling Regulation Act 2003), regulations, rules, procedures and the Ministerial Directions. The Leigh Barrett & Associates Responsible Gambling Code of Conduct (LBA 21) has been developed to provide licensed gaming venues with the best possible standard of care for their customers. The Gambling Regulation Act 2003 makes it compulsory for all gaming venues holding a gambling operator’s licence to adopt a Responsible Gambling Code of.
Extended date: The expiry date for RSA/RCG competency cards that were due to expire on or after 1 March 2020 have been extended. The new expiry date is now 30 June 2021. Find out more.
Responsible Service of Alcohol and Responsible Conduct of Gambling training
Responsible Service of Alcohol (RSA) training is the foundation in order to sell, serve or supply liquor.
If your work duties involve gaming machines, you may also need Responsible Conduct of Gambling (RCG) training.
Please note your role may require additional training.
Only a registered training organisation approved by L&GNSW (approved training provider) can conduct RSA and RCG competency card training and issue certificates.
RSA Course
To sell, serve or supply alcohol in NSW, you must complete an RSA training course provided by an approved training provider. If you are new to the liquor industry or your RSA competency training took place more than five years ago, you need to complete a full training course.
The RSA course includes the national unit of competency SITHFAB002 – Provide responsible service of alcohol and NSW specific elements, covering a range of topics including:
- NSW liquor laws and selling serving or supplying alcohol responsibly
- Intoxication, including assisting customers to drink within appropriate limits, assessing alcohol affected customers and refusing service
- Minors, including ID checks and secondary sales/supply
- Harm minimisation strategies
- Compliance and enforcement
RSA training surveys
Liquor & Gaming NSW is conducting a survey of participants of the Responsible Service of Alcohol (RSA) training course. We would like feedback from participants who have completed the training course either face-to-face or online.
We particularly want your feedback on your chosen training delivery method, any barriers to your participation in the training and whether you had any difficulties completing the course.
RSA training applies to:
- club secretaries and club directors (if they serve alcohol)
- licensees and managers
- service staff
- RSA marshals
- crowd controllers
- security staff
- promotional staff
- volunteers.
To obtain an RSA competency, you need to complete an RSA course through an approved training provider. RSA courses may be offered in a classroom or online
The price charged for an RSA training course varies between approved training providers. The amount you pay for your course includes the cost of your NSW competency card.
Interim certificates
Upon successful completion of an RSA course, you will receive an interim certificate. This certificate is valid for 90 days and allows you to work immediately.
Competency cards
To obtain a NSW RSA competency card, present your interim certificate to a Service NSW centre and complete a 100 point identification check. Service NSW will send your card to your nominated address via mail. Please allow up to one month for its delivery.
Digital Competency Cards
You can obtain a digital competency card via the Service NSW app. The app is available via download from iTunes® or the Google Play™ store. Once you have the app, you’ll need your competency card holder number to add your competency.
Visit Service NSW to learn more about the NSW Digital Competency card.
Recognition of NSW RSA competency in other jurisdictions
When you complete your NSW RSA training, you will also receive a National RSA Statement of Attainment. This document is recognised as an RSA qualification in the Northern Territory, Western Australia, South Australia, Queensland and Tasmania.
NSW RSA Course Handbook PDF, 2336.98 KB includes the most recent changes to liquor laws.
Nsw Responsible Gambling Code Of Conduct Against
RSA Bridging course
The NSW RSA Bridging course is a quicker, easier and cheaper way for qualified interstate workers to gain their NSW RSA competency and start working in the NSW liquor industry.
The Bridging course covers a range of topics including:
- NSW liquor laws
- Intoxication, including refusing service and removing customers
- Minors
- Harm minimisation strategies
- Compliance and enforcement
RSA Bridging Course update: New and improved version now available
We’ve made system improvements to the RSA Bridging course. New features include:
- Refreshed assessment questions to demonstrate what you’ve learned during the course
- Removal of the lock out period so you can immediately reattempt the course again.
If you have already started the course but not completed it, you need to start the course again.
Go to the Bridging course now and enter your login details.
The RSA Bridging course is only available for people who have obtained any one of the following RSA competencies:
- an RSA certificate or refresher certificate from Victoria issued within the last three years, or
- an RSA certificate or refresher certificate or national RSA statement of attainment from the Australian Capital Territory issued within the last three years, or
- a national RSA statement of attainment from the Northern Territory, South Australia, Western Australia, Queensland, or Tasmania issued within the last five years.
Once you have obtained NSW RSA competency, you can complete further training.
Note: Interstate workers with an appropriate RSA competency (see list above) looking to become licensees, approved managers or club secretaries in NSW, or simply interested in undertaking further training, can skip the NSW Bridging course and complete Licensee training to gain both their NSW RSA and Licensee training competencies.
If you are a qualified interstate worker and you wish to obtain a NSW RSA competency, you need to complete the online NSW RSA Bridging course offered by Liquor & Gaming NSW.
You will need a My Service NSW account to complete the course. If you do not have a My Service NSW account use the ‘Sign up with ServiceNSW’ link when you click through to start the course.
If you already have a My Service NSW account use your details to ‘Log in with Service NSW’ and then you will be taken to the course.
Start the online RSA Bridging course now.
If you have already started the RSA Bridging course, but have not finished, login to your My Service NSW account to complete the course.
The price charged for the NSW RSA Bridging course is set by L&GNSW and is $85.
Course completion certificate
If you successfully complete the course, you will receive a course completion certificate by email. This certificate confirms you have completed the course, but does not allow you to sell, serve, or supply liquor in a licensed premise in NSW, or undertake further training. You must obtain your NSW RSA competency card at a Service NSW centre first.
Interim certificate
Service NSW will verify you have completed the online course, check your identification and validate your interstate RSA certification. The identification documents required are listed on the back of the course completion certificate. Please ensure you have the required documentation, as the cost of your RSA Bridging course will not be refunded if you can’t be successfully verified.
If your ID documents are successfully verified and your interstate RSA certification is validated, Service NSW will provide you with an RSA Bridging interim certificate. This certificate is valid for 90 days and allows you to start work immediately.
Competency cards
Your NSW RSA competency card will be sent to the address you nominate, via mail after you have obtained your RSA Bridging interim certificate from Service NSW. Please allow up to one month for its delivery.
Digital competency cards
You can obtain a digital competency card via the Service NSW app. The app is available via download from iTunes® or the Google Play™ store. Once you have the app, you’ll need your competency card holder number to add your competency.
Visit Service NSW to learn more about the NSW Digital Competency card.
All resources featured in the online RSA Bridging course can be found on our website.
RSA Refresher course
You are required to renew your NSW RSA competency every five years. To renew you need to complete the RSA Refresher course.
The RSA Refresher course covers a range of topics including:
- NSW liquor laws
- Intoxication
- Minors
- Harm minimisation strategies
- Compliance and enforcement
There is a multiple choice assessment at the end of the course to test your knowledge, where you will be required to get a 100% mark to pass.
RSA Refresher course update: New and improved version now available
We’ve made system improvements to the RSA Refresher course. New features include:
- Refreshed assessment questions to demonstrate what you’ve learned during the course
- Removal of the lock out period so you can immediately reattempt the course again.
If you have already started the course but not completed it, you need to start the course again. Use the link provided to you to start the course again.
Anyone who wants to retain their RSA competency should complete the RSA Refresher course.
Your expiry date is on the front of your NSW competency card. If we have your email and/or mobile number, we will notify you 90 days before your competency expires that you need to complete an online refresher training course.
If we don’t have your contact details, update them here.
If you don’t receive a reminder 90 days before your card expiry, you should contact L&GNSW so we can update our records and give you access to the refresher course.
Note: Completing a full course through an approved training provider prior to the expiry of your competency card will not extend the expiry date on your current card.
You only have to pay the cost of issuing a new competency card with the renewed competency. Refer to the Fee Schedule.
Competency cards
After you complete the Refresher course, your updated competency card will be sent to your nominated address via mail. Please allow up to one month for its delivery.
Digital Competency cards
If you already have a digital competency card, your competency will automatically update once you’ve completed the Refresher course.
If you don’t have a digital competency card, you can obtain one via the Service NSW app. The app is available via download from iTunes® or the Google Play™ store. Once you have the app, you’ll need your competency card holder number to add your competency.
Visit Service NSW to learn more about the NSW Digital Competency card.
RCG Course
The RCG course helps to promote safety (harm minimisation) in venues where there are gaming machines, including how to recognise gambling problems and addiction.
The RCG course covers a range of topics, including:
- problem gambling
- harm minimisation
- gambling laws
RCG training is mandatory if your work duties involve gaming machines. RCG training applies to:
Nsw Responsible Gambling Code Of Conduct Ethics
- licensees of a full hotel licence
- secretaries of a registered club
- staff with gaming machine duties
- staff who pay out winnings
- staff who patrol or serve in the gaming machine area.
To obtain an RCG competency, you need to complete an RCG course through an approved training provider. All RCG courses are delivered in a classroom.
The price charged for an RCG training course varies between approved training providers. The amount you pay for your course includes the cost of your NSW competency card.
Interim certificates
Upon successful completion of an RCG course, you will receive an interim certificate. This certificate is valid for 90 days and allows you to work immediately.
Competency cards
To obtain a NSW RCG competency card, present your interim certificate to a Service NSW Centre and complete a 100 point identification check. Service NSW will send your card to your nominated address via mail. Please allow up to one month for its delivery.
If you already have a NSW RSA competency card, on completion of your RCG course you will automatically be sent a new card with your updated competencies.
Note: in NSW all competencies must expire on the same date, calculated five years from the first competency gained e.g. if your RSA competency expires in June 2023, even if you gain your RCG competency in June 2020 both competencies will still have an expiration date of June 2023. This ensures all your competencies are current and expire on the same date.
Digital Competency Cards
You can obtain a digital competency card via the Service NSW app. The app is available via download from iTunes® or the Google Play™ store. Once you have the app, you’ll need your competency card holder number to add your competency.
Visit Service NSW to learn more about the NSW Digital Competency card.
The RCG Student Handbook February 2018 PDF, 2743.21 KB includes the most recent changes to gaming laws.
Interview footage with problem gamblers and counsellors can be accessed on the Gambling Help NSW YouTube channel. Help for problem gamblers is available at Gambling Help.
RCG Refresher Course
You are required to renew your NSW RCG competency every five years. To renew you need to complete the RCG Refresher course.
The RCG Refresher course covers a range of topics including:
- Gambling in Australia
- Gaming in licensed venues
- Responsible and problem gambling
- How to deal with a problem gambler
- Assistance for problem gamblers
- Gambling signs and advertising
Anyone who wants to retain their RCG competency should complete the RCG Refresher course.
Your expiry date is on the front of your NSW competency card. If we have your email and/or mobile number, we will notify you 90 days before your competency expires that you need to complete an online refresher training course.
If we don’t have your contact details, update them here.
If you don’t receive a reminder 90 days before your card expiry, you should contact L&GNSW so we can update our records and give you access to the refresher course.
Note: Completing a full course through an approved training provider prior to the expiry of your competency card will not extend the expiry date on your current card
You only have to pay the cost of issuing a new competency card with the renewed competency. Refer to the Fee Schedule.
Competency cards
Nsw Responsible Gambling Code Of Conduct Violations
If you already have a digital competency card, your competency will automatically update once you’ve completed the Refresher course.
If you don’t have a digital competency card, you can obtain one via the Service NSW app. The app is available via download from iTunes® or the Google Play™ store. Once you have the app, you’ll need your competency card holder number to add your competency.
Visit Service NSW to learn more about the NSW Digital Competency card.
Contact us
T: 1300 024 720 Monday to Friday 9am - 4pm
E: competency.card@liquorandgaming.nsw.gov.au